Acssel Infotech Pvt Ltd Limited ‘AIPL’ is committed to respecting the privacy of every person who shares information with it or whose information it receives. Every user’s privacy is important to AIPL, and AIPL strive to take care and protect the information received from every user to the best of AIPL’s ability. The terms “you” or “your” refer to you as the user (irrespective of whether you are a registered user App Registered User (ARU) defined hereunder, hospital registered user (HSU) defined hereunder or a non-registered user (NRU) defined hereunder and the terms “we”, “us”, “company”, “our” refer to “Healthcard” or “AIPL”. In the event the application is being used by a person on your behalf, the expression “you” or “your” or the “user” shall apply to such person as well. The term “HSP” or “Healthcare service providers” used for third parties including but not limited to clinic or hospital listed on the application, also, includes their duly qualified doctors, nurses, paramedical staff, physiotherapists, consultants, medical equipment suppliers, laboratory service providers, phlebotomist, pharmacist other incidental and ancillary healthcare service providers listed on the application and who interacts with users as part of the services. We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Acssel Infotech Pvt Ltd Limited (“AIPL”, which also include its affiliates), having its registered office address at B 603, BLDG No 111, Neelkamal Heights, Tilak Nagar, Chembur, Mumbai, Maharashtra, India, Pin – 400 089. This Privacy Policy applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection of your Personal Information (defined below) when You use the Healthcard website, web application available at URL: www.Healthcard.acssel.com or other subdomain operated by AIPL or mobile application of brand name “Healthcard” available for download at Google Play Store, Apple App Store, Windows App Store operated by AIPL or avail any Services offered by AIPL through the Website or Application. The capitalized terms that are used but not defined in this Privacy Policy shall have the same meaning as in our Terms.
In order to provide services to you we might require you to voluntarily provide us certain information that personally identifies you or secondary users related to you. You hereby consent to the collection of such information by AIPL. The information that we may collect from you, about you or secondary users related to you, may include but are not limited to, the following: collectively referred to as “personal information”
The methods by which we collect your personal information include but are not limited to the following
Your personal information may be used for various purposes including but not limited to the following: collectively referred to as Purpose or Purposes,
You hereby consent and authorize us to publish feedback obtained by you on our website or application.
Healthcard may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. Healthcard will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law. AIPL shall store your personal information at least for a period of three years from the last date of use of the services, website or application or for such period as may be required by law.
Healthcard may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. Healthcard will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law. AIPL shall store your personal information at least for a period of three years from the last date of use of the services, website or application or for such period as may be required by law.
Once you download and install our application, you may be prompted to grant certain permissions to allow the application to perform certain actions on your device. These actions include permission to:
The security of your personal information is important to us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. To ensure that the personal information collected is secure. You agree that such measures are secured and adequate. We restrict access to your personal information to our and our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such personal information in relation to the purposes as specified above in this policy, provided that such entities agree to abide by this privacy policy.
while we will endeavor to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure and that we cannot guarantee absolute security of your personal information. Further, if you are secondary user, you hereby acknowledge and agree that your personal information may be freely accessible by the primary user and other secondary users and that AIPL will not be able to restrict, control or monitor access by primary user or other secondary users to your personal information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to your personal information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to you on the website and/or application. We may store temporary or permanent ‘cookies’ on your computer/device to store certain data (that is not sensitive personal data or information). You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the website or application. We do not control the use of cookies by third parties.
During your interactions with us, it may happen that we provide/include links and hyperlinks of third-party websites not owned or managed by us (“third-party websites”). It may also happen that you or other users may include links and hyperlinks of third-party websites. The listing of such third- party websites (by you, other users or by us) does not imply endorsement of such third-party websites by AIPL. Such third-party websites are governed by their own terms and conditions and when you access such third-party websites, you will be governed by the terms of such third-party websites. You must use your own discretion while accessing or using third-party websites. We do not make any representations regarding the availability and performance of any of the third-party websites. We are not responsible for the content, terms of use, privacy policies and practices of such third-party websites. We do not bear any liability arising out of your use of third-party websites.
If you need to update or correct your personal information or have any grievance with respect to the processing or use of your personal information, or request that we no longer use your personal information to provide you services, or opt-out of receiving communications such as promotional and marketing-related information regarding the services, for any reason, you may send us an email at info@acssel.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.You are not allowed to use the services of the website or application if any of the terms of this privacy policy are not in accordance with the applicable laws of your country.
We reserve the right to update (change, modify, add and/or delete) this privacy policy from time to time at our sole discretion. There is a tab at the end of the privacy policy which indicates when the privacy policy was last updated.
When we update our privacy policy, we will intimate you of the amendments on your registered email id or on the website or application. Alternatively, AIPL may cause your account to be logged-off and make your subsequent account log-in conditional on acceptance of the agreement. If you do not agree to the amendments, please do not use the website, application or services any further.
We have appointed a grievance officer for your feedbacks & grievances, if you have any sort of feedbacks or grievances please contact our customer care no, visit us at our office or mail us at info@acssel.com. AIPL may updates the policy time to time, when we update, we will notify you through an email, message or notification. Alternatively, AIPL may cause your account to be logged-off in. If you do not agree the policy or changes in terms of policy, please do not log in or access the application. These policies were updated on 20 August 2021.